Shipping & Returns
FREE USPS Flat Rate Shipping. Orders will be processed and shipped within 2-3 business days from the date of purchase. You will be notified via email once your package is sent and will receive a tracking number.
FREE pickup. If you live in Champaign-Urbana, IL or surrounding areas, and choose to pickup, AmatzBB will email you within 2-3 business days to schedule pick-up in Champaign IL.
We hope you love your purchase, but know sometimes things just don’t work out. We are here to help!
PLEASE NOTE that you are welcome to exchange your items for in store credit up to 14 days from the date your order was received.
- Must have receipt of purchase.
- Price tag must be attached to item.
- Item may NOT be worn, washed, or damaged. If an item arrives damaged, please notify email@example.com within 48 hours of receiving the item in order to be considered for return authorization.
- All sales are FINAL and are non-refundable..
- Shipping, handling, and taxes are not eligible for refund or exchange credit.
- Exchanges must be initiated within 14 days from the date your order was received following the instructions below.
Step 1: Email firstname.lastname@example.org to initiate exchange.
- Email subject: Exchange Authorization Request
Email Body should include:
- Full name
- Original order #
- Original order date
- Item/s you would like to exchange
- Reason for exchange
Step 2: AmatzBB will respond to your email within 3 business days acknowledging your exchange request. If you meet the exchange qualifications, you will be instructed to send your item back to AmatzBB.
Step 3: Pack your item. Place the authorized return item (unworn, unwashed, undamaged) with the AmatzBB tag still attached, in the mail. Send item to the address to the email below:
Return shipping costs are the responsibility of the customer.
Step 4: Once AmatzBB receives your item, we will notify you and process your in store credit within 5 business days.
If you ever have any questions prior to purchasing or related to the exchange policy, please email AmatzBB@gmail.com.